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Refund Policy
1. Our Commitment
At YLS Hope Dream, every aromatherapy product is carefully crafted and quality-checked before it reaches you. If something goes wrong with your order, our first priority is to make it right — quickly and without hassle.
For most issues, we will resolve them with a free replacement. You do not need to return the original item.
2. Free Replacement Policy (All Regions)
We will send you a free replacement if:
- Your item was damaged or broken during shipping
- You received the wrong item
- Your product has a visible manufacturing defect
- Your package was lost in transit
You do not need to return the original item. It’s yours to keep. Replacements are limited to one per order.
How to Request a Replacement
1. Email: yao516628514@gmail.com with your order number
2. Briefly describe the issue
3. Attach clear photos of the damaged or incorrect item
4. We will review and confirm within 2 business days
5. Your replacement will be shipped within 3–5 business days after approval
Exceptions — Replacements Do Not Apply To:
- Requests made more than 30 days after delivery
- Cases where no supporting photo can be provided
- Personal fragrance preferences (scent profiles are described in detail on each product page)
- Failed deliveries due to an incorrect address provided at checkout
3. EU & UK Customers — Statutory Right of Withdrawal
In accordance with the EU Consumer Rights Directive and UK Consumer Contracts Regulations, customers located in the European Union and United Kingdom have the legal right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.
| Topic | Details |
| Withdrawal Period | 14 days from the date you receive your order |
| How to Exercise | Email： yao516628514@gmail.com within 14 days of delivery, stating your order number and intention to return |
| Return Shipping | Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect |
| Condition | Items must be unused and in original packaging |
| Refund Timeline | Refunds will be issued within 14 days of us receiving the returned goods, to the original payment method |
Tip for EU/UK customers: Before initiating a return, consider our free replacement option — it’s faster, requires no return shipping, and you get to keep the original item. Simply email us first!
Non-Returnable Items (EU/UK)
The following items are exempt from the right of withdrawal under EU law:
- Opened or unsealed aromatherapy products (including essential oils and candles) due to hygiene reasons
- Customized or personalized products
4. Contact Us
| Channel | Details |
| yao516628514@gmail.com | |
| Website | http://ylshopedream.com |
| Support Hours | Monday – Friday, 9:00 AM – 6:00 PM (EST) |
| Response Time | Within 2 business days |