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Shipping policy

Thank you for shopping at YLS Hope Dream! We are committed to delivering your aromatherapy products safely and efficiently. Please review our shipping policy below before placing your order.

1. Free Shipping

Enjoy free standard shipping on all orders over $79 USD, automatically applied at checkout. No coupon code needed.

▎ Free shipping applies to standard shipping only. Express shipping upgrades are available at an additional cost.

2. Order Processing Time

All orders are carefully processed and dispatched from our fulfillment center within 1–3 business days after payment confirmation.

• Orders placed Monday – Friday are processed the same or next business day
• Orders placed on weekends or public holidays will be processed on the next business day
• You will receive a shipping confirmation email with your tracking number once your order has been dispatched

▎ During peak seasons (e.g. Christmas, Valentine’s Day), processing may take an additional 1–2 business days.

3. Estimated Delivery Times

We ship to the United States, European Union, United Kingdom, Canada, and Australia. Estimated delivery times are as follows:

▎ Delivery times are estimates and may vary due to customs processing, local carrier delays, or other circumstances beyond our control.

4. Shipping & Delivery Partners

We work with a network of trusted international logistics partners to ensure your order is handled with care from dispatch to delivery.

Final delivery within your country is carried out by reliable local carriers:

• USPS (United States Postal Service) — for all deliveries within the United States
• Local certified carriers — for deliveries within the EU, UK, Canada, and Australia

Once your package is handed over to the local carrier in your country, your tracking number will update automatically so you can follow your delivery in real time.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package at:

• 17track.net — supports most international carriers
• USPS.com — for orders delivered within the United States
• http://ylshopedream.com/track-order — track directly on our website

▎ Tracking information may take 24–72 hours to update after your order is dispatched. Please allow this time before contacting us.

6. Customs, Duties & Taxes

As we ship internationally, your order may be subject to customs inspection, import duties, or taxes imposed by your country’s customs authority upon arrival.

• Customs fees and import taxes are the sole responsibility of the customer
• We are unable to predict or control customs fees — these vary by country and order value
• All packages are declared at full commercial value as required by international shipping regulations
• Refusing to pay customs fees may result in the package being returned or destroyed — in such cases, we are unable to issue a refund

▎ EU customers: Packages valued under €150 may be subject to VAT under EU import regulations. Please check your country’s current import thresholds.

7. Lost or Significantly Delayed Packages

If your package has not arrived within the maximum estimated delivery window and tracking shows no movement for 10+ business days, please contact us immediately and we will investigate on your behalf.

If a package is confirmed lost by the carrier, we will offer:

• A free replacement shipment, OR
• A full refund to your original payment method

▎ Packages are not considered lost until 30 business days have passed from the dispatch date (45 business days for remote areas).

8. Incorrect Shipping Address

Please ensure your shipping address is accurate and complete before placing your order. We are not responsible for packages that cannot be delivered due to an incorrect address provided at checkout.

If you notice an address error immediately after placing your order, please contact us at yao516628514@gmail.com as soon as possible. We will do our best to update the address before dispatch, but this cannot be guaranteed once processing has begun.

9. Contact Us

For any shipping-related questions, please reach out to our support team: